Please note the following exceptions to our return and refund policy:

• Discounted items are final and cannot be returned or exchanged
• Returned items must have tags still on and be returned in original product packaging
• Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps:

1. Email sales@abrasiveindustrial.com.au with your Invoice/Order Number stating the issue with the order
2. Once confirmed for return you are responsible for sending it back, if tracking is not available you will be responsible for loss of items in transit
3. Once received and confirmed by our staff your account will be credited or funds returned, depending on the agreed arrangement 

Additional Information:

• Refund, replacement product, or store credit can take 5-10 working days from the item arriving in our warehouse.
• Any shipping fees the customer will need to pay
• Any return restocking fees the customer will need to pay
• Please see our contact form/details if you have more questions